Shipping policy
Shipping & Delivery Policy
Last updated: October 24, 2026
All Handmade by Lony orders are carefully prepared and shipped from Slovenia, European Union.
We ship internationally to supported destinations worldwide.
Processing Times
Processing time is the time required to prepare your order before it is shipped. It does not include the time the parcel spends in transit.
In-Stock Jewelry
In-stock and ready-to-ship jewelry is usually prepared and dispatched within 1–3 business days.
Handmade, Custom & Mystery Jewelry Jar Orders
Handmade, made-to-order, customized products and Mystery Jewelry Jars require additional preparation time because they are individually created or curated.
These orders are generally prepared within:
1–4 weeks
The exact processing time depends on the size and complexity of the order, customization requests, current order volume, and availability of materials.
During particularly busy periods or for large/custom orders, preparation may take longer. If a significant unexpected delay occurs, we will contact you where appropriate.
Please note that processing time and shipping/transit time are separate.
International Shipping
Handmade by Lony ships internationally to supported countries.
Available shipping options and shipping costs are calculated and displayed during checkout based on the delivery destination and order.
Where available, orders are shipped using a tracked shipping service.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.
Estimated Delivery Times
International delivery times vary depending on the destination, postal or courier service, customs processing, and other circumstances outside our control.
Delivery estimates shown at checkout or provided by the postal/courier service are estimates and not guaranteed delivery dates, unless expressly stated otherwise.
International parcels may occasionally experience delays due to customs, peak holiday periods, weather, transportation disruptions, postal service delays, or other circumstances outside the reasonable control of Handmade by Lony.
Customs, Import Taxes & Duties
Orders shipped internationally may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless these charges are specifically collected during checkout, any customs duties, import taxes, or similar charges imposed upon import are the responsibility of the recipient.
Handmade by Lony does not control customs authorities and cannot guarantee whether additional charges will be applied.
Customers are responsible for checking the import requirements that apply in their country before ordering.
Tracking
Where tracked shipping is provided, customers are responsible for monitoring their tracking information after dispatch.
Tracking updates are controlled by the postal or courier service and may occasionally take time to update.
A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.
If your parcel has not received an update for an unusually long period, please contact us at handmadebylony@gmail.com and we will help investigate where reasonably possible.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please check your shipping information carefully before placing your order.
If you notice an error, contact us at handmadebylony@gmail.com as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to correct the address.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
If a parcel is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Unclaimed or Refused Parcels
Customers are responsible for collecting parcels where collection is required by the local postal or courier service.
If a parcel is returned to Handmade by Lony because it was unclaimed, refused, or not collected within the carrier’s required timeframe, the customer may be responsible for the cost of shipping the parcel again.
Original shipping costs and any additional costs incurred as a result of an unclaimed or refused parcel will be handled in accordance with applicable law.
Lost Parcels
If tracking indicates that a parcel may have been lost in transit, please contact us at handmadebylony@gmail.com.
We may first open an investigation with the relevant postal or courier service before determining the appropriate resolution.
Postal investigations can take time and their duration is controlled by the relevant carrier.
Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and the circumstances of the order.
Parcels Marked as Delivered
If tracking shows that a parcel has been delivered but you cannot locate it, please first:
- check the delivery location and mailbox;
- check with household members or neighbors;
- check for a delivery notice;
- contact the local postal or courier service.
If the parcel still cannot be located, contact us and we will assist where reasonably possible.
Damaged Parcels
If your order arrives damaged during shipping, please contact us as soon as reasonably possible at handmadebylony@gmail.com.
Please provide your order number together with clear photographs of:
- the damaged item;
- the outer packaging;
- the shipping label; and
- any visible damage to the parcel.
This information may be required to submit a claim with the postal or courier service.
Depending on the circumstances and applicable law, an appropriate solution may include repairing the item, replacing the affected item or component, or sending a replacement product.
Combined Orders
Where possible, multiple orders placed by the same customer may be combined into one shipment.
This is not always possible, particularly if one order has already been processed or dispatched.
Shipping Delays
Once a parcel has been handed to the postal or courier service, its transportation is handled by that carrier.
Handmade by Lony cannot control carrier delays, customs processing times, weather disruptions, or other transportation events.
However, if a shipment appears to have a genuine problem, please contact us and we will assist with the investigation.
Questions About Your Shipment
For questions about processing, tracking, delivery, or a shipment problem, contact:
Handmade by Lony
Slovenia, European Union
handmadebylony@gmail.com
handmadebylony.com
This Shipping & Delivery Policy does not limit any mandatory consumer rights available under applicable law.